Terms and Conditions

Main Info

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion. This website is owned and operated by CLUB MATE TURKEY. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions. Purchase of CLUB-MATE TURKEY products from the shop on-line Specifications on the website of the products to be supplied by CLUB-MATE TURKEY are intended only to give a general description of the products. CLUB-MATE TURKEY reserves the right to make any changes in the specification necessary to comply with any applicable legal requirements and to change the specification published on the website provided that this does not materially affect the quality or performance of the products. CLUB MATE TURKEY warrants that it has the right to supply all products offered by it on the website and that the products will substantially comply with their description.

Availability, prices and description of products
CLUB MATE TURKEY does not promise that products are necessarily available, and all products are subject to availability. The products offered for sale are soft drinks with caffeine. The price of the products shall be the price listed on the website on the date of your order (inclusive of VAT but exclusive of delivery charges which are payable by you). All prices displayed on the website are quoted in Turkish Lira and must be paid in full, including delivery charges, except where discounts are offered as detailed on the website.

When you click on the “Submit Order Button” on the “Check your order” page CLUB MATE TURKEY will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You are responsible for ensuring the accuracy of your order and if CLUB MATE TURKEY accepts your offer they shall supply you, subject to availability, with the quantity and specification of products set out in your order.

Payment for the goods and delivery charges can be made by any method shown on the CLUB MATE TURKEY website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence. There will be no delivery until cleared funds are received. Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the CLUB MATE TURKEY to you.

All products will be delivered to the address that you indicate on the “Checkout” page and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person. Any times quoted for delivery are approximate only and time shall not be of the essence. CLUB MATE TURKEY shall not be liable for any delay in delivery of the products howsoever caused. CLUB MATE TURKEY shall confirm each order in writing by sending you a printout of the order along with your products.

CLUB MATE TURKEY informs about the following average delivery times:

We will forward your delivery to our cargo and parcel partner company within 1 business day.

Delivery will be latest within 2 business days for Istanbul city region.

Delivery will be latest within 3 business days turkey-wide.

Order Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. The customer can cancel their contract within 14 days starting from the delivery date, without indicating reasons in text. If the value of the product decreases, or the return of the product becomes impossible due to the customer’s actions, the customer must rectify the damages to CLUB MATE TURKEY. Regular usage but excluding consumption is covered by CLUB MATE TURKEY. The delivery costs will be paid by CLUB MATE TURKEY.

Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

Damaged or Faulty Goods
Club Mate TURKEY will provide a replacement, credit or full refund on the rare occasions a breakage occurs or for products that are faulty. We must be notified of damaged or faulty products within 24 hours after your order has been delivered. In order to process a refund or replacement due to damage or breakage, a photograph of the damaged goods will need to be provided.

Personal Data
CLUB MATE TURKEY is registered under, and will process your personal data in accordance with, data protection legislation. The Club-Mate order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. Our servers support SSL Version 3 and 256-bit encryption.

Limitation of liability
CLUB MATE TURKEY is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these terms and conditions of sale. For the avoidance of doubt nothing in these terms and conditions of sale shall serve to exclude or limit CLUB MATE TURKEY's liability in respect of death or personal injury caused by CLUB MATE TURKEY's negligence or the negligence of its officers or employees.

Law and jurisdiction
These terms and conditions of sale shall be governed by and construed in accordance with the laws of Turkey. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of Turkey. If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

Fraud Prevention
In order to protect you and Club Mate TURKEY from fraudulent transactions, Club Mate TURKEY may provide your transaction-related information to a reputable third party organization to perform an address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Club Mate TURKEY also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that Club Mate TURKEY chooses not to ship an item, you will be notified by email and any amount charged to your credit/debit card will be refunded.

Comments and complaints
If you have any comments or complaints to make about purchases made through the website please send them to:
We would like to remind you that the customer has the right to appeal disputes to their local arbitration tribunal for consumer problems and to make complaints.
The terms and conditions of this agreement are valid only between Club Mate TURKEY and the consumer.

Club Mate Meşrubat Dağıtım ve Pazarlama Ticaret Ltd.
Sülün Sokak, No: 32                                                                                         
34330 Levent/Istanbul
Tel.+90(212)269 25 77